Refurbished Phone Grading Guide
Refurbished Phone Grading Guide
Every refurbished device we sell is inspected, tested and graded before listing. This guide explains what each grade means so you can compare condition, battery health and value before buying.
Our promise: Battery health and cosmetic condition are disclosed wherever available. Devices are function-tested and IMEI checked before sale.
What We Check
Checks vary by device type, but our inspection focuses on the parts customers care about most:
Screen display quality
Touch response
Battery health
Charging
Face ID or Touch ID where applicable
Front and rear cameras
Microphones and speakers
Wi-Fi, Bluetooth and cellular
Buttons and switches
SIM tray and network unlock status
IMEI blacklist check
Cosmetic body condition
Grade Definitions
Grade A - Excellent
- Screen: clean display with no obvious marks in normal use
- Body: very light or no visible cosmetic wear
- Functionality: fully tested and working
- Best for: buyers who want the closest experience to a new device while saving money
Grade B - Good
- Screen: clean in normal use, with possible faint marks at certain angles
- Body: light scratches or small marks
- Functionality: fully tested and working
- Best for: practical buyers who want strong value and reliable performance
Grade C - Fair
- Screen: may have visible light marks but remains functional
- Body: visible wear, scratches or scuffs
- Functionality: fully tested and working unless a fault is clearly disclosed
- Best for: budget-focused buyers who prioritise function over cosmetic condition
Warranty and Returns
Warranty terms depend on grade and product type and are shown on the relevant product listing or warranty policy. Warranty support is in addition to your rights under Australian Consumer Law.