Privacy Policy

Introduction

Quick Fix Mobiles ("we", "us", "our") operates the website quickfixmobiles.com.au and our retail store at Shop 7A, 118 Church Street, Parramatta NSW 2150. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase products from us.

Information We Collect

Personal information you provide to us:

  • Name, email address, phone number, and postal address
  • Payment and billing information (processed securely via Shopify Payments — we do not store credit card details)
  • Device details when you book a repair (device model, IMEI, fault description)
  • Communication records when you contact us via phone, email, WhatsApp, or social media

Information collected automatically:

  • Browser type, IP address, operating system, and device identifiers
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, repairs, and service requests
  • Communicate with you about your orders, repairs, and enquiries
  • Send you marketing communications (only with your consent — you can opt out at any time)
  • Improve our website, products, and services
  • Comply with legal obligations, including consumer guarantees under Australian Consumer Law
  • Prevent fraud and maintain the security of our systems

Disclosure of Your Information

We may share your personal information with:

  • Service providers: Shopify (e-commerce platform), payment processors, shipping and courier partners, and repair management software providers who assist us in operating our business
  • Legal requirements: Government authorities or law enforcement where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Storage and Security

Your data is stored on servers operated by Shopify Inc. and may be transferred to and processed in countries outside Australia, including Canada and the United States. Shopify complies with international data protection standards. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Cookies

Our website uses cookies to enhance your browsing experience. These include:

  • Essential cookies: Required for the website and shopping cart to function
  • Analytics cookies: Help us understand how visitors use our site so we can improve it
  • Marketing cookies: Used to deliver relevant advertisements (only with your consent)

You can manage your cookie preferences through your browser settings or via the "Your Privacy Choices" page on our website.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Opt out of marketing communications at any time
  • Request deletion of your personal information, subject to our legal obligations
  • Lodge a complaint if you believe your privacy has been breached

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

  • Email: experts@quickfixmobiles.com.au
  • Phone: 0488 845 046
  • In store: Shop 7A, 118 Church Street, Parramatta NSW 2150

This policy is effective as of 14 April 2026.