30 Day Risk-Free Returns
Change your mind? Send it back within 30 days.
We want you to be happy with your device. If something isn't right, or the device simply isn't for you, you have 30 days from delivery to return it.
Faulty devices
If your device develops a fault within 30 days of delivery, contact us and we'll arrange a repair, replacement or full refund. Return shipping on faulty items is covered by us.
Change of mind
Changed your mind? Return the device within 30 days for a refund, provided it meets the conditions below. Return postage for change-of-mind returns is at your cost.
Return conditions
- The device must be in the same condition it was sent in, with no new damage.
- All included accessories and packaging must be returned.
- Find My iPhone, Google account lock and any other activation locks must be switched off.
- The device must be factory reset and signed out of all accounts.
- Proof of purchase is required.
How to start a return
- Get in touch through our contact page with your order number and the reason for the return.
- We'll confirm your return and send you the return instructions.
- Pack the device securely and send it back to the address we provide.
- Once received and inspected, refunds are processed to your original payment method, usually within 5 business days.
What isn't covered
- Physical or liquid damage that occurred after delivery.
- Devices with an active account or activation lock we cannot remove.
- Screen protectors, cases and other opened accessories, unless faulty.
This policy sits alongside your rights under Australian Consumer Law, which are not limited by anything on this page.
Terms and conditions apply.
