Refund policy

30-Day Returns

Quick Fix Mobiles offers a 30-day return policy. You have 30 days from the date you receive your item (or collect it in store) to request a return.

To be eligible for a return, the item must be returned in the same condition you received it in - undamaged, unused, with all accessories, and in its original packaging where applicable. You will also need your receipt or proof of purchase.

Items that are damaged, scratched, water-affected, have had seals or warranty stickers removed, or show signs of use or installation cannot be accepted for a change-of-mind return.

How to Return

To start a return, contact us at experts@quickfixmobiles.com.au or call/WhatsApp +61 488 845 046. You can return items in person to:

Quick Fix Mobiles
Shop 7A, 118 Church Street
Parramatta NSW 2150, Australia

If you are posting the item back, please contact us first so we can provide return instructions. Return postage for change-of-mind returns is at the customer's expense. Items sent back without first contacting us may not be accepted.

Refunds

Once we have received and inspected your return we will let you know whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

Exchanges

If you would like a different item, the fastest option is to return the original item and place a new order once the return has been accepted. In-store exchanges can be arranged at the counter.

Faulty, Damaged or Incorrect Items

Please inspect your order on receipt and contact us straight away if the item is faulty, damaged in transit, or not what you ordered, so we can make it right.

Refurbished devices sold by Quick Fix Mobiles are covered by our 12-month warranty against faults. Warranty does not cover physical damage, liquid damage, or damage caused by misuse.

Exceptions

Change-of-mind returns are not available for repair services once the repair has been carried out, for special-order parts, or for gift cards. Your rights under the Australian Consumer Law are not affected.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions about returns? Email experts@quickfixmobiles.com.au.